Account Manager

Do you enjoy being a part of an entrepreneurial team, all working together running at full speed to ignite a disruption in the tech industry? Are you also interested in leading and growing our Customer Success department, and working with our users to ensure exemplary support and service?

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We’re Vidalytics.com. A video marketing platform that helps entrepreneurs scale their businesses in the face of bigger, better-funded competitors. We do this with the advanced tools in our video marketing & hosting platform. We’re 6 years old 🎂 and growing 50-100% per year. And you’re going to be a part of the team that will add a few zeros to that growth rate. 

• Ensure the Customer Success department is following best practices, and nothing is falling through the cracks
• Coordinate inbound sales leads with Head of Sales (attend and present on demos, coordinate contracts and pricing negotiations for enterprise users)
• Meet with enterprise users to explain new features
• Outreach to users that go over plans to find solutions for them
• Proactively ensure users are getting the most out of our product
• Update internal documentation 
• Run L10 Meetings for the Customer Success team
• Own and maintain our HubSpot CRM

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Requirements 😃

• 2+ years of experience in Account Management / Customer Success, ideally for a SaaS or technical product 
• Excellent communication skills, written and verbal, you’ll be communicating with our users constantly
• Excellent problem-solving and decision-making skills
• Autonomy - we won’t hold your hand, but deadlines must be met. This is especially important since we’re a remote team. 
• Impeccable attention to detail
• Empathetic approach to helping our users succeed 
• Experience working user CRMs, preferably HubSpot

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Nice-to-have 😃

• Experienced with Intercom, ClickUp and Jira
• Basic understanding of HTML / CSS / Javascript concepts (we're a SaaS after all!)
• Ability to work with landing page builders such as ClickFunnels or Convertri for support purposes

Our Leadership Team 😉

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You'll work directly under our VP of Ops, Erika, who resides in Warsaw, Poland. She is an eclectic professional, with a varied skill set and a passion for organization, product and design. She oversees the Agile process in our company and is directly involved in the prioritization of tasks and features, alongside our Product Managers, CEO and Head of Engineering. 

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Patrick, our CEO, is a veteran online marketer and serial entrepreneur. He lives in Austin, Texas, USA. He’s bootstrapped several startups to successful businesses both online and offline. He leads the operations, and sales / marketing for the company. 

At Vidalytics, we reward our team with a competitive compensation package. We base our salaries on current market rates to ensure fairness and attract top talent. In addition to a generous salary, we offer exceptional benefits including generous PTO, performance bonuses, and a dedicated education budget to support your professional growth.

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